Return Exchange & Refunds

Return, Exchange & Refund

We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective OrangeHomes product, or it doesn’t match our original specifications, OrangeHomes gives you the following options for returning the product:

- Rectify/Replace: the returned product.

- Exchange with another product, whereinif the new product exceeds the order value of the returned product, you will be required to pay the extra amount. if the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.

- Get store credit in your OrangeHomes VIP account or Coupon as per your account type.

 

One way or the other, you will end up with a great product!

We will honour your request to return a product under the following conditions:

1. All products must be returned unused with their original price tags and labels.

2. The original invoice must be presented upon returning the merchandise.

3. Our quality assurance team will inspect all returned items within 72 hours of the request.Only when it passes our standard quality assurance test, will we be able to process the return.

 

Note:

1. Customised furniture pieces purchased from OrangeHomes cannot be returned or exchanged.

2. Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.

3. Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.

 

How do I request a return?

Please write to us at hello@theorangehomes.com within 3 days of receipt of your order.

 

What is the 72-hour inspection policy?

Expect no delays. Once you notify OrangeHomes for a return request, we will make sure that a OrangeHomes executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.

 

When will I receive a replacement?

When a return is accepted, the timeline for the replacement to reach you may vary from product to product. A OrangeHomes representative will keep you informed at all times, and we will make all efforts to make your new product reach you very soon.